Careers

Reports to:

BDC Manager

Position Information:

The BDC Agent position is responsible for engaging with customers who have submitted requests over the Internet. The primary responsibility is to continue the communications process as outlined by the dealership and to engage customers when possible, involve salespeople and managers as necessary and if able, assist the customer and then schedule appointments if salespeople are not available.

Duties and Responsibilities:

• Respond to Internet leads and Telephone inquiries via email, phone and text per dealership process guidelines.

This task will include the following: Utilizing dealership communication techniques to freehand emails and/or utilize approved templates to communicate with customers Utilizing dealership call outlines and scripts to communicate with customers by phone Re-engaging salespeople to assist with responsive customers Scheduling and confirming appointments with customers.

• Update CRM or Lead management tool with pertinent information about customer interaction.

This task will include the following: Data input along with complete notes describing the interactions.

• Provide detailed customer request information to sales and service staff when an appointment is scheduled

This task will include the following: Creating appointments for sales staff with complete contact results information to facilitate smooth transition Communicating with assigned salesperson phone, in-person or email information about the customer wants prior to the appointment.

• Study Products and Services to enhance your ability to assist customers.

This task will include the following: Study product information used vehicles weekly to learn about new inventory. Study dealership processes and learn effective ways to communicate these processes to customers.

• Other customer handling and marketing functions as identified by your supervisor.
• General Considerations:The primary tasks involved in this role include communicating by telephone and by email. It is expected to be successful in this position you will likely be making between 50 - 75 outbound phone calls each day.
• Studying and learning about the products, services and processes utilized at our dealership is key to effectively servicing our clients. You will be expected to learn this information and be able to communicate it with confidence.
• Spanish Speaking Preferred

* Note:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, or technological development

Job Type

Full-time

Salary/Benefits:

Pay: From $15.00 per hour

Expected hours: 40 per week

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience level:

• Under 1 year

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay

Work Location:

• In person